Recrutement call center Allianz Services Maroc Casablanca : Job Role : We Are hiring a Skilled Professional To Join our Team As a team Leader. Key responsibilities : -Manage Daily respontabilities of Team recruitment,organization, Planning, Coaching and ensuring custumer satisfaction -Regulary collaborate with various operational departments, You stay informed of evolving business needs and emerging Trends -Active involevement in the vision of allianz Services Morocco,Contributing your ideas and helping to develop the group’s ambitions. you connect the group’s ambitions with the team’s and employees objectives -Equipped with a comprehensive understanding of our products, you stand ready to provide guidance and support to your Team as required -Ensure initial level controls are conducted, documented and continously refined to adapt to evolving Tasks. -Employing a structed approach, Meticulously investigate any operational inefficiencies, - Drive process enhacements, and champion a culture of contineous improvement -Monitor the team’s KPIs and backlogs on a daily basis