Recrutement call center Cnexia Rabat : As Team Manager, your main tasks will be to: -Coach and support a team of Customer Advisors in achieving their objectives. -Ensure the application of the various performance indicators required and the overall performance of your team, as well as compliance with the objectives set internally. -Ensure that the quality of service provided to customers is excellent and efficient. -Ensure daily supervision of the team, while guaranteeing excellent quality of response to all calls. -Continuously evaluate the team's performance, establish training needs and monitor career development. -Ensure team members' attendance and discipline. -Ensure the achievement of performance targets (Internal & External). -Produce reports and statistics required to monitor business activity.