Recrutement call center Outsourcia Casablanca : As part of the development of one of our business activities, we are recruiting bilingual Team Leaders. Position Overview: Reporting to the Production Management department, the Team Leader will be responsible for supervising advisors while ensuring the achievement of the team's objectives. Key Responsibilities: - Survey and support advisors - Monitor performance and the team's quantitative and qualitative objectives - Conduct monthly performance evaluations and implement action plans using proximity management techniques - Facilitate team meetings and internal and external operational forums - Participate in the recruitment of new team members - Conduct corrective and disciplinary interviews - Carry out annual performance evaluations for advisors